About CWHaven
An independent, neutral vendor for healthcare staffing.
CWHaven was built around a simple idea: healthcare providers shouldn't have to manage a dozen staffing agencies one by one, and agencies shouldn't have to chase five different systems to get paid.
What we do
CWHaven sits between healthcare providers and their staffing agencies as a genuinely neutral vendor. We coordinate vacancy posting, compliance, shift fulfilment and invoicing from one place, without ever favouring one agency over another.
We don't supply candidates ourselves. Our role is to make the whole process of working with multiple agencies simpler, fairer and easier to account for, so a provider's staffing team spends less time chasing paperwork and more time on care.
How we work
Every vacancy posted through CWHaven is visible to a provider's approved agency panel on a fair, tiered basis. Every candidate's compliance documents are tracked automatically, right down to their expiry dates. And every week, whichever agencies were involved, each invoice follows exactly the same format. No decoding five different layouts from five different agencies, just one consistent, clear breakdown every time.
It's the same discipline whether it's one shift or a hundred. Nothing skipped, nothing untracked.
Our principles
What staying neutral actually means
No favourites
Every agency on a panel works under the same rules, the same visibility windows and the same standards. That includes CWHaven: we don't run a competing agency of our own.
Compliance, taken seriously
Care work is high-stakes. Document tracking isn't a checkbox feature to us. It's the reason a provider can trust who's turning up to a shift.
Operational simplicity
We measure ourselves on whether a busy staffing team's week actually got easier, not on how many features we can list.
Who's behind CWHaven
Built by people who've run this from both sides
Founded by a team with over 30 years of combined experience across agency front-office and back-office operations.
Working with agencies in practice
What happens when things don't go to plan
No-shows
If a candidate doesn't turn up, there's a clear, fair resolution path built into the platform rather than a phone call to work it out.
Late cancellations
A fair, pre-agreed approach to cancellation fees for late-notice drop-outs, so nobody's left guessing what's owed.
Compliance timing
A candidate can't be proposed for a shift if their compliance documents won't be valid in time for it.
Corrections
If something needs adjusting after the fact, charges can be corrected transparently rather than argued over.
Miscellaneous costs
Extra charges are handled properly through the platform, not added on informally.
Want to know more about how we work?
We're happy to talk through your current setup and where CWHaven would fit.